How to File a Complaint in Consumer Court
Have you received a defective product or experienced poor service? Don’t worry — Indian law protects your rights. Knowing How to File a Complaint in Consumer Court. It can help you take quick action and get justice. In this guide, we’ll walk you through the complete process step-by-step.
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1. Understand the Jurisdiction
Before filing, it’s important to determine where your complaint should be submitted. Consumer courts are categorized by the value of your claim.
- District Commission: For claims up to ₹50 lakhs
- State Commission: For claims between ₹50 lakhs and ₹2 crores
- National Commission: For claims above ₹2 crores
You must file the complaint in the jurisdiction where the seller or service provider operates, or where the issue took place. This ensures your case is heard by the right authority.
2. Use the E-Daakhil Online Portal
Thanks to technology, the Consumer Affairs Ministry has made it easier to file complaints online through the E-Daakhil portal.
Here’s how to use it:
- Visit edaakhil.nic.in
- Register using your mobile number and email
- Choose the appropriate commission (district, state, or national)
- Upload required documents like receipts, emails, and warranty cards
- Pay the applicable court fee and submit your complaint
This online platform saves time and allows you to track your case status from anywhere.
3. Know the Applicable Court Fees
When learning how to file complaint in consumer court, knowing the fee structure is crucial. The fee is based on the value of your claim:
| Claim Amount | Fee (₹) |
|---|---|
| Up to ₹5 lakhs | 200 |
| ₹5 to ₹10 lakhs | 400 |
| ₹10 to ₹20 lakhs | 500 |
| ₹20 lakhs to ₹50 lakhs | 1000 |
| ₹50 lakhs to ₹1 crore | 2000 |
4. Sample Complaint Format
A properly written complaint increases your chances of success. Here’s a simple sample shared by Advocate Sagar Sharma:
Sample:
Subject: Complaint regarding defective [Product Name]
Details: Purchased on [DD/MM/YYYY], the product is not working as promised. The seller has not responded.
Relief Sought: Full refund of ₹X and ₹Y compensation for inconvenience
Attachments: Invoice, emails, warranty card, etc.
Sign the complaint and keep one copy for yourself.
Final Words from Advocate Sagar Sharma
Now that you understand How to File Complaint in Consumer Court, don’t delay asserting your rights. Filing a complaint is simple if you follow the right steps. The consumer court is designed to protect your interests and ensure that businesses stay accountable.
